How to Purchase Products

Online orders

The Woodland Hills Wine Company website has been designed for easy navigation, search, and browsing of our extensive inventory of fine wines and spirits. Inventory assortment listings provide information on the full wine name, bottle size, availability ("in stock" or "pre-arrival" and number of bottles available), and minimum order size, if applicable. Purchasing directly from our website is simple—just enter the number of bottles desired in the quantity box next to an item, and select the "ADD" button to add the item(s) to your shopping cart. A pop-up icon will give you an acknowledgment each time a selection is added to the cart.

You may view your shopping cart at any time by linking from one of these pop-up icons or from "My Cart" at the upper right corner of your screen. Your shopping cart clearly segregates any "pre-arrival" wines from those items currently in stock. It is our policy to ship all "in stock" items at time of order. You may remove items within your shopping cart by selecting "REMOVE" below the quantity displayed. Also, you may update quantities of items in your cart by changing the number in the quantity field and then selecting the "UPDATE CART" button at the bottom left of the page. At any time, you may continue looking for more products by selecting the "CONTINUE SHOPPING" button.

When you have completed shopping and wish to begin the checkout process, select the "CHECKOUT" button at the bottom right of your shopping cart. Returning customers may then log into their account, while new customers and guest are prompted to enter their email address to proceed. After entering shipping and billing information, if you are a new customer or guest you will be given the opportunity to save this information by registering an account and signing up to receive special email alert offers. Registration is recommended but not required. Guest checkout is permitted, although NOT for orders containing Pre-Arrival items. To register an account, customers are prompted to create an account password. Note that both usernames and passwords are case-sensitive. Register here

The checkout process involves four steps: 1)Shipping Details (address and method of delivery); 2)Billing & Payment; 3)Order Preview; and 4)Order Acknowledgment. For registered customers, all entries made to your address book and any saved payment information will be automatically displayed for you. If you want to send your order to a different address, you may enter this during checkout and choose whether you wish to save the new address to your address book. Similarly, you may choose to save one or more credit cards to our secure database in order to expedite future orders. We accept the following forms of payment: Visa, Mastercard, American Express, and Discover.

After you place your online order, we will send you an order acknowledgment to confirm that we have received it. No payment is processed until quantities are confirmed, your order is picked and packed, and shipping arrangements are made. At that time, usually within 24 hours of your order, we will send you an order confirmation email, and, if applicable, a shipment confirmation including tracking number(s).


Ordering by phone, fax, or email

In addition to ordering wines through this site's shopping cart, orders are still accepted the "old fashioned way" via phone, fax and email. Any of our knowledgeable sales staff are happy to speak with you, take your orders, and answer questions by phone at 800-678-9463 during normal business hours (Monday-Friday 9am-7pm; Saturday 10am-7pm; Sunday 11am-5pm Pacific time). Fax orders can be sent to 818-222-3999, and email orders here. If ordering by fax or email, please include your name, billing address, shipping address, telephone number, credit card number, and shipping option. As with online orders, no payment is processed until quantities are confirmed, your order is picked, and shipping arrangements are made. At that time, usually within 24 hours of your order, we will send you an order confirmation email, and, if applicable, a shipment confirmation including tracking
number(s).