Frequently Asked Questions

General

Woodland Hills Wine Company has evolved since our founding in 1978 to become a leading "direct source" purveyor of exceptional wines from around the world at great values. Browse our extensive inventory (see Advanced Search) and compare our prices. If you're local, come by the store and sample something at the Wine Bar.

What makes Woodland Hills Wine Company different?

  • Broad selection and high quality of inventory. We offer a balanced selection from all the major wine producing regions of the world. Our buyers taste thousands of wines a year and regularly travel domestically and abroad in order to identify wines of exceptional quality and value. With approximately 4,000 different wines to choose from, we are one of the nation's largest single-location wine stores, so there's always something new. View our New Offerings from the past 10 days for our latest.
  • Competitive prices. We are one of the few retailers in the United States with the ability to buy direct from producers and négociants abroad. This enables us to eliminate one level of the distribution chain, reducing our landed cost, and allowing us to subsequently pass along the savings to you. We are also able to offer low prices as a result of our high volume purchasing and long-term supplier relationships. View our latest Best Buys to see what we mean.
  • Knowledgeable and experienced staff. We've been called the "intelligent wine buyer's wine shop", and we think this sentiment is due to our particularly well-seasoned and knowledgeable staff of wine consultants. See more about Our Staff and their Staff Picks.
  • Established tenure in the wine business. We've been around for a while (since 1978 to be exact), and we're not going anywhere. Our long-term experience with suppliers helps us obtain generous allocations of highly sought after wines. We have been involved in selling Futures/Pre-arrivals for many years, which should provide confidence to those customers placing orders for pre-arrival wines that may not be available for delivery for up to three years.
Come see for yourself why Los Angeles magazine recently hailed us as "Best Wine Shop in L.A."!

Woodland Hills Wine Company is firmly committed to the privacy of your personal information and the security of your online transactions.

Privacy
We never share or sell to outside parties any of the personal information you provide us. If you choose to participate in our email alerts program to receive offers of interest to you or if you receive our quarterly newsletter, you are always free to change your preferences or "opt out" of these mailings.

Security
Your credit card information is safe when you order on our website. At WHWC, we make every effort and use the very latest technology to ensure the security of your transactions. Safeguards in place secure the information we collect online, prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information. Our powerful Secure Sockets Layer (SSL) encryption technology protects sensitive information from unauthorized parties. SSL encrypts your credit card number, name, address and phone number before it travels over the Internet.

If you are still not comfortable releasing your credit card information on our website, you may place your order by phone at (800) 678-9463 or fax at (818) 222-3999.

During normal business hours (Mon.-Sat. 10am-7pm; Sun. 11am-5pm Pacific Time), you can reach us by telephone at 800-678-9463 (local 818-222-1111). You may also email us through this link, or see our staff directory to email a particular individual.

Yes, we regularly purchase properly cellared wines from our customers. For more information or to obtain a quote, email or call Kaj Stromer at 800-678-9463 ext. 127.

We appreciate your help in identifying any problems you experience with our website. Please email us with a description of the problem. If possible, please include information on which operating system (Windows XP, Vista, etc.) and which Web browser (Internet Explorer 7, Mozilla Firefox 2.0, etc.) your are using, as well. Thank you!

Order Information

Only customers who have registered an account and have placed at least one online order have the ability to view order status or order history information on our website. For registered customers, after signing into My Account, you may view your most recent three online orders in summary form on the right-hand side of the My Account page. Once you place an online order, you may view your entire order history with us (both online and offline) since January 1, 2009, by selecting the "VIEW COMPLETE ORDER HISTORY" button in the "My Recent Orders" panel. For your convenience, this panel also offers you the opportunity to view only shipped/picked up orders or open orders, or you may view a complete list of items from all orders placed with us.

Summary order information provided includes: order number; date of order; number of items in the order; total price; shipment tracking number(s), if applicable; and order status (in process, shipped, partially shipped, etc.). Filters are provided so that you may refine your view of orders by order status (all orders, open orders, or completed orders); timeframe (lifetime, last 3 months, last 6 months, or last 12 months); or you may view items from all orders, also by timeframe. All order summary or item listings may be sorted by any of the information variables, such as order number, date of order, or order/item status. An open "keyword" search field is also available to allow searches for a particular item description.

Order (or item-level) status may be identified as one of the following:

  • In Process: We have received your order and are preparing it for shipment. We will send you an order confirmation, along with shipment tracking information (if applicable), as soon as your order has been processed.
  • Shipped: Your order (or item) has been confirmed and shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier's website for reference.
  • Partially Shipped: Your order (or item) has been confirmed and partial shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Partial shipments are usually a result of orders containing both "in stock" and "futures/pre-arrival" items. Our policy is to ship all "in stock" items from an order immediately upon receipt. Shipping for futures/pre-arrivals is determined once the wine arrives at our store and we contact you for further instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier's website for reference.
  • Picked Up: Your order (or item) has been confirmed and has been picked up from "will call" from our retail store.
  • Partially Picked Up: Your order (or item) has been confirmed and part of the order (or item) has been picked up from "will call" from our retail store.
  • Pre-Arrival: This status indicates that your order (or item) has been confirmed with payment processed, but is not currently in stock at our retail store. We typically wait until all of your futures/pre-arrival wines arrive before notifying you and requesting shipping instructions. Check with the store for our most current arrival estimates on specific wines.
  • Will Call Hold: Your order (or item) is in stock and being held in "will call" at our retail store. See our Will Call Policy for details and restrictions.
  • Future Shipment Hold: Your order (or item) is in stock and being held for future shipment at our retail store. See our Hold for Future Shipment Policy for details and restrictions.
  • In-Store Sale: Over-the-counter (offline) sale in our retail store.
  • Cancelled: An originally confirmed order (or item on a confirmed order) has been cancelled and/or has been credited back to the customer.
  • Exception: This status is indicated if an originally confirmed order (or item on a confirmed order) required a quantity change for any reason. When this occurs, more information on the exception should be provided on the Order Detail page under the "Order Notes" field in the bottom right of the page.

If you have any additional questions regarding the status of your order, please call us at 800-678-9463.

Wines and other alcoholic beverages may be sold and delivered only to persons over the age of 21. By ordering from this website, you affirm that you are at least 21 years old . Woodland Hills Wine Company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce the likelihood of failed delivery . If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related shipping charges.

Woodland Hills Wine Company accepts online orders, as well as orders by telephone, fax, or email. For details, see the customer service page How to Purchase Products.

All products listed on our website are currently available for sale; we do not display "out of stock" items. Product availability is identified as either "in stock" or "pre-arrival", as defined below:

  • "In stock" items are physically available on location and may be purchased in the store or may be shipped out immediately.
  • "Pre-arrival" items are not currently in stock at our retail store, but are available for purchase. Depending on the item, they may arrive into our inventory within anywhere from a few weeks to 3 years (in the case of Bordeaux futures). Check with the store for our most current arrival estimates on specific wines. Futures/Pre-arrivals ordering information
It takes about 5 minutes for inventory updates to "sync up" between our inventory management system and what you see on our website.

Besides showing a product's stock status, we also provide information on the quantity available (# of bottles) for each item displayed on our website.
  • If < 12 bottles are available, we will display the actual number of bottles (e.g., "2 available")
  • If ≥ 12 bottles are available, we will display "12+ available"
If you should attempt to purchase more than the quantity available for a particular item, a message will display stating that you may only order up to the number of available bottles.

Occasionally our system falls out of sync with physical reality or we simply cannot locate a particular item, in which case we will contact you for further instructions. This is one reason we do not confirm orders until all items are located and prepared for shipment.

Customers may search for products in two primary ways:

  • Through the open search box in the upper left corner of most web pages on the WHWC website;
    or
  • Through the Advanced Search page.
Users may also browse wines or spirits in a variety of ways, including specially designed categories such as: New Offerings , Top Sellers , Best Buys , Staff Picks , Clearance Bin , and Futures/Pre-arrivals .

For more detail, please refer to our customer service page entitled Finding Products—Search & Browse Functions.

If you are interested in finding wines of a certain varietal, use the open search box at the top left of most pages on the site OR the open keyword field on the Advanced Search page to spell out the varietal name (e.g., Chardonnay, Cabernet, etc.). Your search result will be all of the relevant (typically New World) wines for that varietal, since the varietal is normally included in the wine name.

In designing our database and website navigation, we decided not to include a dedicated field for grape varietal...the reason being that many wines from around the world are not traditionally categorized by varietal, and such categorization by us could be either misleading or inaccurate. While no taxonomy of wine categories is perfect, we believe our system reduces any "forced" descriptions and allows the user to search based on those factors traditionally used to describe wines from different regions.

As a rule, Woodland Hills Wine Company already has generous allocations of most of the highly sought after wines, based on our longstanding supplier relationships and our access to direct imports. However, we may be able to obtain certain specially requested wines if we have straightforward sourcing for them.

Customers who are interested in receiving special offers, oftentimes including highly allocated items, are invited to participate in our email alerts program, which provide the latest information on a variety of wine categories.

Although we would prefer that scarcity were not an issue, because of the limited quantities available for many highly allocated wines, we are obligated to give our most loyal and frequent customers priority for these wines.

We accept the following forms of payment for online orders: Visa, Mastercard, American Express, and Discover. Please note that the billing address for the credit card you use during checkout must match the billing address submitted for your order.

Orders of "in stock" wines (as well as the "in stock" portion of orders that include both "in stock" and "pre-arrival" wines) are generally processed and shipped within 24 hours. Shipping times depend upon the method of delivery you select. We offer the following shipping methods:

  • UPS Ground*: Day-definite delivery typically in one to five days, depending on distance. Details. UPS Transit Time Map
  • UPS 3 Day Select: Delivery by the end of the third business day. Details
  • UPS 2nd Day Air*: Delivery by the end of the second business day to most areas. Details
  • UPS Next Day Air Saver: For business addresses, next business day delivery by 3:00 or 4:30pm where UPS Next Day Air delivery is committed by 10:30am or 12 noon, respecitively. For residential addresses, next business day delivery by end of day. Details
  • UPS Next Day Air*: Next business day delivery by 10:30am, 12:00 noon, or end of day, depending on destination. Details
  • FedEx Ground : Day-definite delivery for business addresses, typically in 1 to 5 days, depending on distance.  Details. FedEx Transit Time Map
  • FedEx Home Delivery : Same as FedEx Ground, but specifically for residential addresses; includes Saturday deliveries at no additional charge.  Details
  • FedEx Express Saver (3 Day): Delivery by 4:30pm in 3 business days to most areas (by 7pm to residences). Details
  • FedEx 2Day: Delivery by 4:30pm in 2 business days to most areas (by 7pm to residences).  Details
  • FedEx Standard Overnight: Next-business-day delivery by 3pm to most U.S. addresses; by 4:30pm to rural areas.  Details
  • FedEx Priority Overnight: Next-business-day delivery by 10:30am to most U.S. addresses; by noon, 4:30pm, or 5pm in rural areas.  Details
  • GSO Standard Next Day (CPS): Golden State Overnight (GSO) is a regional next-day package delivery specialist. Its standard CPS service provides guaranteed next-day delivery by 5pm to all California addresses, as well as to most major metro areas in Arizona and Nevada; includes Saturday deliveries at no additional charge.
  • GSO Priority Next Day (PDS): Provides guaranteed next-day delivery by 10:30am to most addresses in its delivery coverage area of California and metro Arizona and Nevada. See GSO-PDS guaranteed delivery times by zip code

Exceptions to UPS and FedEx service commitments above exist for Hawaii and Alaska. See UPS Alaska/Hawaii services. See FedEx Alaska/Hawaii services.

Special shipping requests — including rush orders, international deliveries, requests to ship original wood cases, etc. — should be made by phone (preferred), email, or through the "Order Notes/Special Instructions" field in the Shipping Details page (step 1) of the online checkout process.

Order Cancellations/Changes
Except for orders placed and cancelled on the same business day, we must impose a 10% processing fee on cancelled orders paid for by credit card in order to recoup transaction and overhead costs. With any cancellation or change, please let us know as soon as possible, preferably by phone at 1-800-678-9463. In order to avoid a cancellation fee, you must obtain a verbal or written acknowledgment from us noting that we have received your cancellation request by the end of the same business day on which the order was originally placed. Note that special orders and pre-arrival orders are not cancellable.

Return Policy
WHWC is committed to ensuring our Customer's satisfaction with our products and service. If we made an error by sending you an incorrect wine, or if you received a corked or otherwise flawed wine, please call us immediately at 1-800-678-9463 or email us, providing your order number and explaining the reasons for your dissatisfaction. We will review the specific circumstances on an individual basis, and make a determination in a timely manner of whether the return request meets acceptable criteria. Should we accept responsibility for the error or flaw, we will either exchange the bottle(s) or issue a refund for the applicable amount. We do not accept returns after 30 days.

Under California law, we are not allowed to accept returns of wine or other alcoholic beverages if you change your mind on an order, do not like a wine, want to return a gift, or if you overbought and want to return excess wine from a previous purchase.

Neither we nor the shipping companies we contract on your behalf to deliver your wine insure against weather-related damage that may occur in transit, and we do not accept returns due to such possible damage that may arise after your wine has safely left our store. See our Weather Advisory for more detail.

Wines classified as futures or pre-arrivals are available for customer purchase now, but are not currently physically in stock at our store ready for shipment. Depending on the item, they may arrive into our inventory within anywhere from a few weeks to 3 years (in the case of Bordeaux futures).

For more information on why you should be interested in pre-arrivals, how we obtain supplier commitments for them, and how the order process works, see our Futures/Pre-arrivals page.

We list available futures/pre-arrival wines for sale in the same way as "in stock" wines. A notation is made for each item whether it is "in stock" or "pre-arrival". Wine listings on futures/pre-arrival status are available for customer purchase now, but are not currently physically in stock at our store ready for shipment. Depending on the item, they may arrive into our inventory within anywhere from a few weeks to 3 years (in the case of Bordeaux futures). We can provide you with estimated arrival times for particular wines by phone (800-678-9463) or email. Since estimated time of arrival for all pre-arrivals is never known with certainty, we cannot guarantee availability by a certain date and we cannot be held liable for delays in pre-arrival deliveries.

Payment for futures/pre-arrivals is collected at time of order and the customer is notified when the wine arrives . Due to the administrative effort and low margins involved in managing pre-arrivals, they are subject to minimum purchase amounts, typically 3 bottles per wine . Shipping for pre-arrivals is determined once the wine arrives at our store and we contact you for further instructions, and shipping costs are paid at date of shipment . Given the inherent volatility in wine prices over time (as with any commodity), pre-arrival orders may not be cancelled . Orders containing both "pre-arrivals" and "in stock" items will have the "in stock" items shipped immediately. Any new governmental taxes incurred subsequent to order will also be charged at date of shipment.

For more information on why you should be interested in pre-arrivals, how we obtain supplier commitments for them, and how the order process works, see our Futures/Pre-arrivals page.

Even though Woodland Hills Wine Company has purchase commitments to obtain all wines offered for sale on pre-arrival, it is possible (on rare occasions) that a supplier may be unable to deliver in part or in full on a particular agreement which WHWC has subsequently sold to our customer(s). In such circumstances, if practicable, WHWC will attempt to fulfill its commitment to our customer(s) by repurchasing the wine from other sources, at a price of up to 115% of the Customer's original purchase price. If we are unable to obtain the wine under such terms, we will refund or credit the customer an amount equal to the purchase price plus 15%, which shall complete our obligation to the customer.

If you would like to include a gift message with your order, you may enter your message in the "Gift Message" area during the first step of the checkout process: Shipping Details. Your message will be delivered to the recipient in a handwritten card to be included with the shipment.

For the convenience of both local and non-local customers, we offer a choice of stored-value cards—either an electronic gift certificate or a physical, credit-card size gift card. The customer is free to choose any denomination, which will be applied to the stored-value card and made available for immediate use at Woodland Hills Wine Company for purchase of any products or services we offer. Upon purchase, the customer must identify a recipient's name, which becomes attached to the gift card's unique serial number. The card or certificate should be treated like cash, so please keep it in a safe place .

Online purchases for stored-value cards are redeemable both online and in our retail store. At the present time, in-store purchases of stored-value cards are only redeemable in our retail store or by telephone; we plan to accommodate online orders for in-store purchased cards at a future date and will update these terms when this takes place.

Gift card terms
For the convenience of both local and non-local customers, we offer a choice of stored-value cards—either an electronic gift certificate or a physical, credit-card size gift card. The customer is free to choose any denomination, which will be applied to the stored-value card and made available for immediate use at WHWC for purchase of any products or services we offer. Upon purchase, the customer must identify a recipient's name, which becomes attached to the gift card's unique serial number. THE CARD OR CERTIFICATE SHOULD BE TREATED LIKE CASH, SO PLEASE KEEP IT IN A SAFE PLACE. If the card or certificate is lost or stolen, you should contact us immediately so that we may place a "hold" on the card and issue you a new one. The service charge for a card replacement is $10. NO REFUNDS ARE PERMITTED FOR GIFT CARDS; THEY MUST BE APPLIED TOWARDS PURCHASES OF MERCHANDISE OR SERVICES.

No. When you shop with Woodland Hills Wine Company and compare prices, you will recognize that we employ discount pricing across the board. Therefore, we do not require that you purchase a full case to obtain low prices on our products.

How can we offer such competitive pricing? We are one of the few retailers in the United States with the ability to buy direct from producers and négociants abroad. This enables us to eliminate one level of the distribution chain, reducing our landed cost, and allowing us to subsequently pass along the savings to you. We are also able to offer low prices as a result of our high volume purchasing and long-term supplier relationships. View our latest Best Buys to see what we mean.


While professional wine reviews are just one of many factors that consumers may use in selecting wines, we at Woodland Hills Wine Company do provide wine ratings when possible, primarily from the reviewers listed below who score wines on a 100-point scale, each using their own unique criteria. As a general rule, ratings of 85-89 are considered "very good", 90-94 as "outstanding, superior", and 95-100 as "classic, extraordinary". For more specific information on a particular reviewer, click the associated link.

AG
Antonio Galloni (Vinous)
AM
Allen Meadows (Burghound)
B&D
Bettane & Desseauve's Guide
BTI
Beverage Testing Institute
CG
Connoisseurs' Guide to California Wine
CGV
California Grapevine
DC
Daniele Cernilli (The Ultimate Guide to Italian Wine)
DE
Decanter
DW
Doug Wilder (PDWR)
F
Falstaff Guide
FWR
Claude Kolm's The Fine Wine Review
G&G
Gilbert & Gaillard Guide
G&M
Gault & Millau Guide
IWC
Steve Tanzer's International Wine Cellar
IWR
International Wine Report
JD
JebDunnuck.com
JG
John Gilman (View From the Cellar)
JH
James Halliday (Australian Wine Companion)
JM
Jasper Morris, MW
JS
JamesSuckling.com
PF
PinotFile
PG
Peñín Guide to Spanish Wine
PR
Gregory S. Walter's PinotReport
RJ
Richard Juhlin (The RJ Champagne Club)
RP
Robert Parker (The Wine Advocate)
RR
The Rhone Report
ST
Stephen Tanzer (Vinous)
TA
Tim Atkin, MW
TCG
Tyson Stelzer (The Champagne Guide)
TP
The Tasting Panel
V
Vinous
VER
Veronelli Guide
WA
Published in The Wine Advocate
WB
Jim Murray's Whisky Bible
WE
Wine Enthusiast magazine
WFW
The World of Fine Wine
WH
Steen Öhman (Winehog)
WN
Wine News magazine
WS
Wine Spectator magazine
W&S
Wine & Spirits magazine

We do sell distilled spirits, but we're only permitted to ship them within the state of California. Our website will not allow you to complete an order which contains spirits items if you attempt to ship the order to another state. You may browse or search for spirits from our homepage or from the Advanced Search page, just as you can for wine. Be advised that accurate shipping rates for orders including spirits can only be provided at time of shipping. Certain odd-shaped spirits bottles cannot be safely packed, in which case we will contact you for further instructions.

As a courtesy to local customers (greater Los Angeles area, including Ventura County), WHWC will hold your order in will call at our store, where it should be available for pickup within 24 to 48 hours. By selecting this option, you will be charged for the items in your shopping cart upon order confirmation. Will call orders must be picked up within 6 weeks of the order date (arrival notification date in the case of pre-arrival wines), after which time we reserve the right to assess storage fees or cancel the order (for store credit) at our discretion . Our liability in such cases is limited to the original transaction price, and not the then-current replacement value of the wine(s) in question. Customer's wine is not insured by us while being stored by WHWC, so we cannot be held liable if wines being held by us are damaged due to an act of God or any cause beyond the reasonable control of WHWC. WHWC is a retail business, not a storage facility, and our space constraints limit our ability to hold wines for customers without adversely affecting our retail operations. Therefore, we appreciate your adherence to our strict storage policies. We can provide you with referrals to several reputable, local wine storage facilities if you require their services.

Shipping

We offer the following shipping methods:

  • UPS Ground*: Day-definite delivery typically in one to five days, depending on distance. Details. UPS Transit Time Map
  • UPS 3 Day Select: Delivery by the end of the third business day. Details
  • UPS 2nd Day Air*: Delivery by the end of the second business day to most areas. Details
  • UPS Next Day Air Saver: For business addresses, next business day delivery by 3:00 or 4:30pm where UPS Next Day Air delivery is committed by 10:30am or 12 noon, respecitively. For residential addresses, next business day delivery by end of day. Details
  • UPS Next Day Air*: Next business day delivery by 10:30am, 12:00 noon, or end of day, depending on destination. Details
  • FedEx Ground : Day-definite delivery for business addresses, typically in 1 to 5 days, depending on distance.  Details. FedEx Transit Time Map
  • FedEx Home Delivery : Same as FedEx Ground, but specifically for residential addresses; includes Saturday deliveries at no additional charge.  Details
  • FedEx Express Saver (3 Day): Delivery by 4:30pm in 3 business days to most areas (by 7pm to residences). Details
  • FedEx 2Day: Delivery by 4:30pm in 2 business days to most areas (by 7pm to residences).  Details
  • FedEx Standard Overnight: Next-business-day delivery by 3pm to most U.S. addresses; by 4:30pm to rural areas.  Details
  • FedEx Priority Overnight: Next-business-day delivery by 10:30am to most U.S. addresses; by noon, 4:30pm, or 5pm in rural areas.  Details
  • GSO Standard Next Day (CPS): Golden State Overnight (GSO) is a regional next-day package delivery specialist. Its standard CPS service provides guaranteed next-day delivery by 5pm to all California addresses, as well as to most major metro areas in Arizona and Nevada; includes Saturday deliveries at no additional charge.
  • GSO Priority Next Day (PDS): Provides guaranteed next-day delivery by 10:30am to most addresses in its delivery coverage area of California and metro Arizona and Nevada. See GSO-PDS guaranteed delivery times by zip code

Exceptions to UPS and FedEx service commitments above exist for Hawaii and Alaska. See UPS Alaska/Hawaii services. See FedEx Alaska/Hawaii services.

Shipping rates for each of these options are provided during checkout, or they can be previewed by using our Shipping Estimator . At the time of shipment, we will send you an order confirmation which includes actual shipping charges and shipment tracking number.

Local customers who wish to order online for pick-up at our retail store may select "Hold for Will Call" during checkout; see our Will Call Policy for details and restrictions. Also, if weather conditions are unfavorable for the safe transport of your wine at the time of order, you may elect to have us hold it by selecting "Hold for Future Shipment" during checkout; see Hold for Future Shipment Policy for details and restrictions.

Although not identified in the shipping method options during checkout, customers in the greater Los Angeles area may use local courier services to have their orders delivered. In some cases, rates and delivery times may be more favorable than traditional shipping options. For details and rates, please call us at 800-678-9463.

Special shipping requests —including rush shipping, international delivery, requests to ship original wood cases, etc.—should be made by phone (preferred), email, or through the "Order Notes/Special Instructions" field in the Shipping Details page (step 1) of the online checkout process.

A number of factors make the shipment of wine and other alcoholic beverages quite a complex matter. Because of this, we have fairly lengthy policies relating to shipping.

Legal age requirement : Wines and other alcoholic beverages may be sold and delivered only to persons over the age of 21. By ordering from this website, you affirm that you are at least 21 years old . Woodland Hills Wine Company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce the likelihood of failed delivery. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related shipping charges.

Interstate shipping : Many states have laws prohibiting or severely restricting the shipment of wine into their states from elsewhere in the country. Therefore, unfortunately we are not able to ship wine or other alcoholic beverages—and our website will not accept orders with shipping addresses—to the following states: Alabama, Arkansas, Delaware, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Mississippi, Montana, New Hampshire, New Jersey, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas and Utah..

All wines are sold in California and title passes to buyer in California. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. By placing an order with us, you authorize WHWC to act on your behalf to engage a common carrier to deliver your order to you. If you wish to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are constantly changing, you may want to check with the appropriate agency in your state or county. See here for more. Our acknowledgment of an order is not a guarantee that we will ultimately be able to ship wine to you. If we are unable to ship wine to the state you request, we will notify you before processing your order to determine whether you wish to proceed.

Extreme weather advisory : Prolonged exposure to heat and freezing temperatures can damage wine. Carriers do not insure against heat or cold damage, and we are unable to take responsibility for such damages after your wine has safely left our store. You are solely responsible for determining when and by what method you wish us to deliver your order—so be aware of weather conditions before shipping an order. That being said, we do reserve the right to withhold an order if we have clear reason to believe weather conditions are severe enough to significantly endanger the safety of your wine. In such a case, we will notify you promptly and discuss alternatives. Except for deliveries on the West Coast, we encourage you to select FedEx Overnight or FedEx 2Day as your shipping method during the winter or summer months , in order to reduce the likelihood of weather-related damage to your wine. In winter and summer we generally do not ship on Fridays, since carriers hold shipments over the weekends in their warehouses, where storage conditions may be far from ideal for temperature-sensitive products such as wine.

Sales tax policy : Applicable Los Angeles County sales tax of 9.5% is added to all orders shipped or delivered within the state of California. All orders shipped to states outside California are not subject to California state sales tax. However, all orders picked up at our retail store are subject to California sales tax, even if it was not charged at time of order.

Order processing time : Orders of "in stock" wines (as well as the "in stock" portion of orders that include both "in stock" and "pre-arrival" wines) are generally processed and shipped within 24 hours. Special shipping requests—including rush orders, Saturday deliveries, or international deliveries—should be made by phone (preferred), email, or through the "Order Notes/Special Instructions" field in the Shipping Details page (step 1) of the online checkout process.

Futures/pre-arrivals : Futures/pre-arrival wines are not available for immediate shipment; we can provide you with estimated arrival times for particular wines by phone (800-678-9463) or email. Shipping for futures/pre-arrivals is not charged at time of order, but is determined once the wine arrives at our store and we contact you for further instructions (including shipping address and method). We do not automatically ship out pre-arrival wines. We typically email you upon the wine's arrival and will follow up by phone if we receive no response within a reasonable period of time.

International orders : We accept international orders for many countries, and can provide a quote for international shipping upon request. Be aware that there may be additional duties, taxes, and tariffs based on your destination country. You are responsible for determining your customs charges, and they will be due COD upon delivery in your country. Contact us for more information—by phone at +1-818-222-1111 or by email.

Shipping spirits : Distilled spirits may only be shipped to addresses within the state of California. Our website will not allow you to complete an order which contains spirits items if you attempt to ship the order to another state. Be advised that accurate shipping rates for orders including spirits can only be provided at time of shipping. Certain odd-shaped spirits bottles cannot be safely packed, in which case we will contact you for further instructions.

Charge-backs : Our carriers levy a small surcharge for delivery to residential addresses. The customer is responsible for correctly identifying address type (residence or business); charge-backs that we receive from our carriers due to incorrect identification by the customer will be billed back to the customer. If a customer provides incorrect shipping address information which causes a failed delivery attempt, our primary carriers UPS and FedEx charge a $14 PENALTY PER PACKAGE for address corrections, which will also be billed back to the customer.

Many states have laws prohibiting or severely restricting the shipment of wine into their states from elsewhere in the country. Therefore, unfortunately we are not able to ship wine or other alcoholic beverages—and our website will not accept orders with shipping addresses—to the following states: Alabama, Arkansas, Delaware, Kansas, Kentucky, Maine, Maryland, Massachusetts, Mississippi, Montana, New Hampshire, New Jersey, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas and Utah . However, interstate shipping laws are in a constant state of flux and are subject to change. You may want to check with the appropriate agency in your state or county to determine the current legal status of wine shipping to your state. See here for more

We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. All wines are sold in California and title passes to buyer in California. By placing an order with us, you authorize Woodland Hills Wine Company to act on your behalf to engage a common carrier to deliver your order to you. If you wish to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. Our acknowledgment of an order is not a guarantee that we will ultimately be able to ship wine to you. If we are unable to ship wine to the state you request, we will notify you before processing your order to determine whether you wish to proceed.

Special shipping requests—including rush shipping, international delivery, requests to ship original wood cases, etc.—should be made by phone (preferred), email, or through the "Order Notes/Special Instructions" field in the Shipping Details page (step 1) of the online checkout process. We will do everything possible to accommodate your special requests if they can be met.

Prolonged exposure to heat and freezing temperatures can damage wine. Carriers do not insure against heat or cold damage, and we are unable to take responsibility for such damages after your wine has safely left our store. You are solely responsible for determining when and by what method you wish us to deliver your order—so be aware of weather conditions before shipping an order. That being said, we do reserve the right to withhold an order if we have clear reason to believe weather conditions are severe enough to significantly endanger the safety of your wine. In such a case, we will notify you promptly and discuss alternatives. Except for deliveries on the West Coast, we encourage you to select FedEx Overnight or FedEx 2Day as your shipping method during the winter or summer months , in order to reduce the likelihood of weather-related damage to your wine. In winter and summer we generally do not ship on Fridays, since carriers hold shipments over the weekends in their warehouses, where storage conditions may be far from ideal for temperature-sensitive products such as wine.

Local customers (greater Los Angeles area, including Ventura County) who are concerned about shipping their wine during periods of extreme weather may have us hold their order in will call at the store, where it can be picked up at your convenience (no longer than 6 weeks). Select "Hold for Will Call" as your shipping option during checkout. See our Will Call Policy for details and restrictions.

Non-local customers (outside of greater Los Angeles area, including Ventura County) who are concerned about shipping their wine during periods of extreme weather may have us hold their order for future shipment (no longer than 4 months). Select "Hold for Future Shipment" as your shipping option during checkout. See our Hold for Future Shipment Policy for details and restrictions.

As a courtesy to non-local customers (outside of greater Los Angeles area, including Ventura County), if weather conditions are unfavorable for the safe transport of your wine at the time of order, you may elect to have us hold your order by selecting "Hold for Future Shipment" during checkout. By selecting this option, you will be charged for the items in your shopping cart upon order confirmation. We will not hold wines for the sake of convenience, but only for extreme weather conditions. "Hold" wines must be shipped within 4 months of the order date (arrival notification date in the case of pre-arrival wines), after which time we reserve the right to assess storage fees or cancel the order (for store credit) at our discretion. Our liability in such cases is limited to the original transaction price, and not the then-current replacement value of the wine(s) in question. Customer's wine is not insured by us while being stored by WHWC, so we cannot be held liable if wines being held by us are damaged due to an act of God or any cause beyond the reasonable control of WHWC. WHWC is a retail business, not a storage facility, and our space constraints limit our ability to hold wines for customers without adversely affecting our retail operations. Therefore, we appreciate your adherence to our strict storage policies. We can provide you with referrals to several reputable, local wine storage facilities if you require their services.

My Account

Only customers who have registered an account and have placed at least one online order have the ability to view order status or order history information on our website. For registered customers, after signing into My Account, you may view your most recent three online orders in summary form on the right-hand side of the My Account page. Once you place an online order, you may view your entire order history with us (both online and offline) since January 1, 2009, by selecting the "VIEW COMPLETE ORDER HISTORY" button in the "My Recent Orders" panel. For your convenience, this panel also offers you the opportunity to view only shipped/picked up orders or open orders, or you may view a complete list of items from all orders placed with us.

Summary order information provided includes: order number; date of order; number of items in the order; total price; shipment tracking number(s), if applicable; and order status (in process, shipped, partially shipped, etc.). Filters are provided so that you may refine your view of orders by order status (all orders, open orders, or completed orders); timeframe (lifetime, last 3 months, last 6 months, or last 12 months); or you may view items from all orders, also by timeframe. All order summary or item listings may be sorted by any of the information variables, such as order number, date of order, or order/item status. An open "keyword" search field is also available to allow searches for a particular item description.

Order (or item-level) status may be identified as one of the following:
  • In Process: We have received your order and are preparing it for shipment. We will send you an order confirmation, along with shipment tracking information (if applicable), as soon as your order has been processed.
  • Shipped: Your order (or item) has been confirmed and shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier's website for reference.
  • Partially Shipped: Your order (or item) has been confirmed and partial shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Partial shipments are usually a result of orders containing both "in stock" and "futures/pre-arrival" items. Our policy is to ship all "in stock" items from an order immediately upon receipt. Shipping for futures/pre-arrivals is determined once the wine arrives at our store and we contact you for further instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier's website for reference.
  • Picked Up: Your order (or item) has been confirmed and has been picked up from "will call" from our retail store.
  • Partially Picked Up: Your order (or item) has been confirmed and part of the order (or item) has been picked up from "will call" from our retail store.
  • Pre-Arrival: This status indicates that your order (or item) has been confirmed with payment processed, but is not currently in stock at our retail store. We typically wait until all of your futures/pre-arrival wines arrive before notifying you and requesting shipping instructions. Check with the store for our most current arrival estimates on specific wines.
  • Will Call Hold: Your order (or item) is in stock and being held in "will call" at our retail store. See our Will Call Policy for details and restrictions.
  • Future Shipment Hold: Your order (or item) is in stock and being held for future shipment at our retail store. See our Hold for Future Shipment Policy for details and restrictions.
  • In-Store Sale: Over-the-counter (offline) sale in our retail store.
  • Cancelled: An originally confirmed order (or item on a confirmed order) has been cancelled and/or has been credited back to the customer.
  • Exception: This status is indicated if an originally confirmed order (or item on a confirmed order) required a quantity change for any reason. When this occurs, more information on the exception should be provided on the Order Detail page under the "Order Notes" field in the bottom right of the page.

If you have any additional questions regarding the status of your order, please call us at 800-678-9463.

While account registration is not required in order to place an order on our website, there are several benefits to do so. Creating an account will allow you to review your order history, order status and shipment tracking numbers, as well as save personal information to expedite future orders. Register here

Online orders require customers to register an account with Woodland Hills Wine Company. New customers can browse for products and add items to their shopping cart, but upon pressing "CHECKOUT" will be directed to the Login page where they will be prompted to register a new account on the right side of the page. Alternatively, you may register here before shopping. New customers are asked to provide an email address, which will act as your WHWC username, and to create an account password. We also ask you to provide your name, billing address, and telephone number, as well as preferences regarding our email alerts.

Registered users can go to the Login page by selecting the “My Account” icon in the upper right corner of most pages on the site, or you will be automatically directed to that page as you begin the checkout process. New customers who have not yet created an account and wish to do so will be prompted to register a new account on the right side of the page. New customers are asked to provide an email address, which will act as your WHWC username, and to create an account password. We also ask you to provide your name, billing address, and telephone number, as well as preferences regarding our email alerts. 

Existing customers who are experiencing difficulties logging in to their account may be using an incorrect username or password. By default, a Customer's username is his or her email address. Both usernames and passwords are case-sensitive, so you should be certain that you are entering both the username and password with the same combination of uppercase and lowercase characters that you used to create the account. If you think you may have forgotten your password, we can send you an email with a new password which can subsequently be reset to one of your choosing. Just enter your email address in the open field on the left side of the Login page and press the "SEND PASSWORD" button below. If you continue to have problems, please call us so we can help you sign on successfully.

If you would like to update or change any of the following information associated with your account profile... 

  • Email address (username)
  • Account password
  • Billing address
  • Telephone number
  • Email alert preferences
  • Credit card information

...just sign into My Account and select the "EDIT PROFILE" button. From the Edit Profile screen, make the desired changes then click "UPDATE" at the bottom of the page.

To update any of your shipping address information, sign into My Account and select the "ADDRESS BOOK" button. Within your Address Book, you may edit or delete any of your previously created addresses.

If you have forgotten your account password, go to the My Account login page. Enter your email address in the "Returning Customers" panel, then click the "SEND PASSWORD" button below. We will email you a new password which subsequently can be reset to one of your choosing.

Staying Informed

We invite you to receive email alerts on our latest offers, some of which are wines with very limited availability and never make it onto our website. On average, we send out one or two offers weekly (overall), though we allow users to sign up for only those categories of interest. Click here to subscribe. Registered customers may change their email alert preferences or opt out at any time by editing their profile in My Account. Non-registered customers may also sign up for email alerts from the "Sign Up for Email Alerts" link on the homepage. They may change email category preferences by selecting the same link. Just enter your email address, name, and preferences; your original preferences will simply be overwritten and adjusted accordingly.