Customer Service

About Us

ABOUT US

The Woodland Hills Wine Company story

Our Story

Founded in 1978 by Paul and Carol Smith, Northridge Hills Liquor began as a corner liquor store with a modest wine selection of about 200 predominantly California wines. With a view to the future, the store evolved into more of a wine specialty shop in conjunction with the public's growing fascination with fine wines. The store's growth continued unabated – save for a major inventory loss due to the 1994 Northridge earthquake. Having outgrown our original space, the business moved in 1998 to its current location in Woodland Hills. This move nearly quadrupled the previous square footage, and we adopted the new name of Woodland Hills Wine Co. Over these many years, we've developed strong relationships with wineries here in California and across the world's most important wine-growing regions. These relationships give us access to many of the world's great wines. Always in tune with the changing marketplace, we were an early adopter of e-commerce. So, along with our seasoned wine staff, we developed an industry-leading website in order to be “open” for business 24/7. Our goal is to provide you with the best shopping experience possible, whether it be in person, on the phone or online. Let us be your wine merchant of choice.


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Family Owned Since 1978

In a market climate increasingly dominated by large corporate entities, we're proud of our family-run heritage. We started out that way, and as we move into our second generation of ownership and management, we plan to keep it that way. You can rest assured that we put our heart and soul into our relationships with our customers, because after all, that's what has kept us in business as a family for nearly four decades.

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Over 2,500 Wines In-Stock

Thanks to our myriad relationships with the premier producers, distributors, and importers around the country and around the globe, we're able to keep a comprehensive inventory of over 2,500 of the world's finest wines. Our friendly, knowledgeable, and professional sales staff are the best in the business at helping you navigate what can sometimes be a daunting wine landscape in order to find the perfect wine for tonight's dinner, the missing cornerstone of your world-class collection, or anything in between. With hundreds of new items arriving each week from our vendors and our industry-leading direct import program, you'll always find a reason to come back to WHWC.

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World-class Spirits Selection

We've always taken great pride in our ability to read market trends, and with the explosion in popularity of craft spirits, we've positioned ourselves as a go-to source for many of the world's finest names. With up to 500 unique items in stock at any given time, we're always ready to help you keep your bar loaded with the staple classics, the under-the-radar gems, and even the ultra-rare “unicorn” bottlings that define any world-class spirits collection. There's never been a better time to be a spirits aficionado.

Our location

Stroll the aisles

Our team

Eric Smith - Director of Operations
Kyle Smith - Wine Director
David Russell - Senior Wine Consultant
Tim Coles - Wine Consultant
Bob Lundgren - Wine Consultant
Daniel Herrera - Wine Consultant
Mike Ulanday - Wine Consultant
Gail Lander - Administration
Jon Morgan - Systems Administrator
Alfredo Hernandez - Ecommerce Service Manager
Paul Hernandez - Warehouse Manager
Rick Winegardner - Warehouse/Shipping
Eric Smith - Director of Operations
Kyle Smith - Wine Director
David Russell - Senior Wine Consultant
Tim Coles - Wine Consultant
Bob Lundgren - Wine Consultant
Daniel Herrera - Wine Consultant
Mike Ulanday - Wine Consultant
Gail Lander - Administration
Jon Morgan - Systems Administrator
Alfredo Hernandez - Ecommerce Service Manager
Paul Hernandez - Warehouse Manager
Rick Winegardner - Warehouse/Shipping

STORE LOCATION

Address
Woodland Hills Wine Company
22622 Ventura Blvd
Woodland Hills, CA 91322

Phone : +818-222-1111

STORE HOURS

Mon-Fri : 10am-7pm (Pacific Time)
Saturday : 10am-7pm
Sunday : 10:30am-5pm

Our website is open 24 hours a day for online ordering. Inventory is updated hourly.

Please visit our FAQ page for a comprehensive list of frequently asked questions and answers.

Order Information

Search for Products

Customers may search for products in two primary ways:
  • Through the open search box in the upper left corner of most web pages on the WHWC website; or
  • Through the Advanced Search page.
Open search box
Simple searches can be performed by entering keywords (such as producer, wine name, varietal, vintage, etc.) in the open search field to quickly find matching products. Search terms are compared against not only item names, but also associated categories and notes, including wine reviews in our database. This type of search may result in a number of matching inventory items, from which the user can select a specific wine, or browse and navigate further by narrowing the search by any of several relevant criteria (price, bottle size, rating, etc.) along the left navigation bar. Product search results are unlimited in number, but by default they are listed 25 at a time; you may choose to display 10, 25, 100, or all results at one time. You may also choose how you want your results to be displayed and sorted: by name (alphabetical), price, vintage, best sellers, or rating.

More complex searches can be performed through the open search box by taking advantage of the natural language features of our search engine. Logic connector words such as "and" and "or" may be used to broaden or narrow keyword searching. Our search function is also capable of correcting minor misspellings, including producer or wine names, so even if you're not sure of the spelling of a particular name go ahead and give it a try!

Advanced Search
Our Advanced Search engine can be a very useful tool for narrowing down the most relevant results from our extensive inventory of approximately 4,000 unique wines and hundreds of distilled spirits. Key variables under your control (you may specify any or all) include:
  • Category (wine or spirits/other)
  • Country, region, subregion, and/or wine classification (Barolo, Oregon Pinot Noir, etc.)
  • Wine type (sparkling, dessert, fortified, kosher, organic, etc.)
  • Color (red, white, rosé, other)
  • Price
  • Vintage
  • Bottle size
  • Availability (in stock or pre-arrival)
  • Rating
Browse by Category
The entire Woodland Hills Wine Company inventory is categorized for display on our website in a variety of ways. Besides the primary classification of wines by region that you see on the left side of our homepage, you may browse wines by the many product attributes available to you within our Advanced Search area.

Other special browsing categories include:
  • New Offerings — our latest offerings, which have come into inventory or have been made available on pre-arrival over the past 10 days
  • Top Sellers — our top 10 selling wines over the past 30 days (see right column of homepage)
  • Best Buys — out best value wines offered at substantial discounts to traditional retail list prices as a result of our direct import and/or volume purchases
  • Staff Picks — selections from individual members of our seasoned staff, who provide recommendations for any palate
  • Clearance Bin — closeout specials, usually from past vintages
  • Futures/Pre-arrivals — wines not yet released by producers, typically highly allocated but priced lower than at release
Our advanced site navigation will guide you as you select any individual (or combination of) product attribute(s), prompting you to narrow your search by any of a number of relevant criteria (e.g., region, type, price, vintage, etc.). Anytime you wish to restart a "browsing" search, you may simply use the top-line or left-hand navigation menus to begin again.

Online orders

The Woodland Hills Wine Company website has been designed for easy navigation, search, and browsing of our extensive inventory of fine wines and spirits. Inventory assortment listings provide information on the full wine name, bottle size, availability ("in stock" or "pre-arrival" and number of bottles available), and minimum order size, if applicable. Purchasing directly from our website is simple—just enter the number of bottles desired in the quantity box next to an item, and select the "ADD" button to add the item(s) to your shopping cart. A pop-up icon will give you an acknowledgment each time a selection is added to the cart.

You may view your shopping cart at any time by linking from one of these pop-up icons or from "My Cart" at the upper right corner of your screen. Your shopping cart clearly segregates any "pre-arrival" wines from those items currently in stock. It is our policy to ship all "in stock" items at time of order. You may remove items within your shopping cart by selecting "REMOVE" below the quantity displayed. Also, you may update quantities of items in your cart by changing the number in the quantity field and then selecting the "UPDATE CART" button at the bottom left of the page. At any time, you may continue looking for more products by selecting the "CONTINUE SHOPPING" button.

When you have completed shopping and wish to begin the checkout process, select the "CHECKOUT" button at the bottom right of your shopping cart. Returning customers may then log into their account, while new customers and guest are prompted to enter their email address to proceed. After entering shipping and billing information, if you are a new customer or guest you will be given the opportunity to save this information by registering an account and signing up to receive special email alert offers. Registration is recommended but not required. Guest checkout is permitted, although NOT for orders containing Pre-Arrival items. To register an account, customers are prompted to create an account password. Note that both usernames and passwords are case-sensitive. Register here

The checkout process involves four steps: 1)Shipping Details (address and method of delivery); 2)Billing & Payment; 3)Order Preview; and 4)Order Acknowledgment. For registered customers, all entries made to your address book and any saved payment information will be automatically displayed for you. If you want to send your order to a different address, you may enter this during checkout and choose whether you wish to save the new address to your address book. Similarly, you may choose to save one or more credit cards to our secure database in order to expedite future orders. We accept the following forms of payment: Visa, Mastercard, American Express, and Discover.

After you place your online order, we will send you an order acknowledgment to confirm that we have received it. No payment is processed until quantities are confirmed, your order is picked and packed, and shipping arrangements are made. At that time, usually within 24 hours of your order, we will send you an order confirmation email, and, if applicable, a shipment confirmation including tracking number(s).


Ordering by phone, fax, or email

In addition to ordering wines through this site's shopping cart, orders are still accepted the "old fashioned way" via phone, fax and email. Any of our knowledgeable sales staff are happy to speak with you, take your orders, and answer questions by phone at 800-678-9463 during normal business hours (Monday-Friday 9am-7pm; Saturday 10am-7pm; Sunday 11am-5pm Pacific time). Fax orders can be sent to 818-222-3999, and email orders here. If ordering by fax or email, please include your name, billing address, shipping address, telephone number, credit card number, and shipping option. As with online orders, no payment is processed until quantities are confirmed, your order is picked, and shipping arrangements are made. At that time, usually within 24 hours of your order, we will send you an order confirmation email, and, if applicable, a shipment confirmation including tracking
number(s).
All products listed on our website are currently available for sale; we do not display "out of stock" items. Product availability is identified as either "in stock" or "pre-arrival", as defined below:
  • "In stock" items are physically available on location and may be purchased in the store or may be shipped out immediately.
  • "Pre-arrival" items are not currently in stock at our retail store, but are available for purchase. Depending on the item, they may arrive into our inventory within anywhere from a few weeks to 3 years (in the case of Bordeaux futures). Check with the store for our most current arrival estimates on specific wines. Futures/Pre-arrivals ordering information
It takes about 5 minutes for inventory updates to "sync up" between our inventory management system and what you see on our website.

Besides showing a product's stock status, we also provide information on the quantity available (# of bottles) for each item displayed on our website.
  • If less than 12 bottles are available, we will display the actual number of bottles (e.g., "2 available")
  • If 12 or more bottles are available, we will display "12+ available"
If you should attempt to purchase more than the quantity available for a particular item, a message will display stating that you may only order up to the number of available bottles.

Occasionally our system falls out of sync with physical reality or we simply cannot locate a particular item, in which case we will contact you for further instructions. This is one reason we do not confirm orders until all items are located and prepared for shipment.

Shipping Policy

Legal age requirement: Wines and other alcoholic beverages may be sold and delivered only to persons over the age of 21. By ordering from this website, you affirm that you are at least 21 years old. Woodland Hills Wine Company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce the likelihood of failed delivery. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related shipping charges.

Interstate shipping: Many states have laws prohibiting or severely restricting the shipment of wine into their states from elsewhere in the country. If you enter a shipping address to a state restricting the shipment of wine, you will receive a notification that we cannot ship to your state. If you wish to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are constantly changing, you may want to check with the appropriate agency in your state or county. See here for more.

All wines are sold in California and title passes to buyer in California. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. By placing an order with us, you authorize WHWC to act on your behalf to engage a common carrier to deliver your order to you. Our acknowledgment of an order is not a guarantee that we will ultimately be able to ship wine to you. If we are unable to ship wine to the state you request, we will notify you before processing your order to determine whether you wish to proceed.

Extreme weather advisory: Prolonged exposure to heat and freezing temperatures can damage wine. Carriers do not insure against heat or cold damage, and we are unable to take responsibility for such damages after your wine has safely left our store. You are solely responsible for determining when and by what method you wish us to deliver your order—so be aware of weather conditions before shipping an order. That being said, we do reserve the right to withhold an order if we have clear reason to believe weather conditions are severe enough to significantly endanger the safety of your wine. In such a case, we will notify you promptly and discuss alternatives. Except for deliveries on the West Coast, we encourage you to select Next Day or 2-Day serviceas your shipping method during the winter or summer months, in order to reduce the likelihood of weather-related damage to your wine. In winter and summer we generally do not ship on Fridays, since carriers hold shipments over the weekends in their warehouses, where storage conditions may be far from ideal for temperature-sensitive products such as wine.

Sales tax policy: Applicable Los Angeles County sales tax of 9.5% is added to all orders shipped or delivered within the state of California. Orders shipped to states outside California are not subject to California state sales tax. However, all orders picked up at our retail store are subject to California sales tax, even if it was not charged at time of order. Note that any new governmental taxes incurred subsequent to order will also be charged at date of shipment or pickup.

Order processing time: Orders of "in stock" wines (as well as the "in stock" portion of orders that include both "in stock" and "pre-arrival" wines) are generally processed and shipped within 24 hours. Special shipping requests—including rush orders, international deliveries, requests to ship original wood cases, etc.—should be made by phone (preferred), email, or through the "Order Notes/Special Instructions" field in the Shipping Details page (step 1) of the online checkout process.

Futures/pre-arrivals: Futures/pre-arrival wines are not available for immediate shipment; we can provide you with estimated arrival times for particular wines by phone (800-678-9463) or email. Shipping for futures/pre-arrivals is not charged at time of order, but is determined once the wine arrives at our store and we contact you for further instructions (including shipping address and method). We do not automatically ship out pre-arrival wines. We typically email you upon the wine's arrival and will follow up by phone if we receive no response within a reasonable period of time.

International orders: We accept international orders for many countries, and can provide a quote for international shipping upon request. Be aware that there may be additional duties, taxes, and tariffs based on your destination country. You are responsible for determining your customs charges, and they will be due COD upon delivery in your country. Contact us for more information—by phone at +1-818-222-1111 or by email.

Shipping spirits: Distilled spirits may only be shipped to addresses within the state of California. Our website will not allow you to complete an order which contains spirits items if you attempt to ship the order to another state. Be advised that accurate shipping rates for orders including spirits can only be provided at time of shipping. Certain odd-shaped spirits bottles cannot be safely packed, in which case we will contact you for further instructions.

Shipping options

We offer the following shipping methods:
  • Ground: Day-definite delivery typically in one to five days, depending on distance.
  • 3-Day: Delivery by the end of the third business day.
  • 2-Day: Delivery by the end of the second business day to most areas.
  • Next Day: Delivery by the end of the next business day.
  • Priority Next Day: Delivery by 12:00PM on the next business day to most areas.
  • Regional carrier - GSO Standard: Golden State Overnight (GSO) is a regional next-day package delivery specialist. Its standard CPS service provides guaranteed next-day delivery by 5pm to all California addresses, as well as to most major metro areas in Arizona and Nevada; includes Saturday deliveries at no additional charge. Not recommended for residential delivery.
  • Regional carrier - GSO Priority: Provides guaranteed next-day delivery by 10:30am to most addresses in its delivery coverage area of California and metro Arizona and Nevada. See GSO-PDS guaranteed delivery times by zip code
  • Hold for will call: Available for in-store pickup within 24-48 hours or order confirmation. Will Call Policy
  • Hold for future shipment: If weather conditions are unfavorable for the safe transport of your wine at the time of order, we can hold in our temperature-controlled facility until weather conditions improve. Hold for Future Shipment Policy
Exceptions to service commitments above exist for Hawaii and Alaska, as well as for certain rural areas. Please contact us if you require a more specific delivery commitment for your destination.

Estimated shipping rates for each of these options are provided during checkout. Before we ship your order, we will send you an order confirmation which includes actual shipping charges; at time of shipment, we will send a shipment confirmation that includes a shipment tracking number.

Special shipping requests —including rush shipping, international delivery, requests to ship original wood cases, etc.—should be made by phone (preferred), email, or through the "Order Notes/Special Instructions" field during checkout.

Shipping rates

Our shipping rates include the cost of insulated foam shipping containers. Estimated shipping rates are provided at checkout based on shipping address, shipping method, and number of bottles (in stock) in your order. Note that quoted shipping rates are estimates, and actual shipping charges may differ based on factors which are not taken into account by our automated shipping estimator. For example, due to their heavier weight, sparkling wines (and, increasingly, some non-sparkling wines which come in heavier bottles) are charged an additional $1.00 per bottle above the estimates provided. Our shipping estimator is not set up to recognize price differences for bottles smaller than 750ml in size, but the actual rates incurred for these bottles (500ml, 375ml, 300ml, etc.) are typically lower than those for 750ml bottles, and we will pass along these savings to you. Also, shipping charges for unusual bottle sizes cannot be accurately estimated in advance. Actual shipping charges are included in the order confirmation email we send to you upon shipment.

Insurance: Insurance coverage (optional) is available for 1.0% of the total purchase price of your order over $100, and covers any loss due to breakage or theft that may occur while your order is in the possession of a common carrier. It does not cover damage resulting from extreme hot or cold temperatures during transit. While shipping insurance is optional, declining coverage releases WHWC of all liability associated with breakage or loss that may occur to your order during shipment. If you have opted for insurance coverage and you receive damaged merchandise, you must notify WHWC of any broken or damaged bottles within two days of delivery so that we may process your claim with the carrier.

Original wood cases: We will ship the original wood case (if applicable) upon your special request. Please call us to arrange, or note this in the "Order Notes/Special Instructions" field during checkout.

Charge-backs: Our carriers levy a small surcharge for delivery to residential addresses. The customer is responsible for correctly identifying address type (residence or business); charge-backs that we receive from our carriers due to incorrect identification by the customer will be billed back to the customer. If a customer provides incorrect shipping address information which causes a failed delivery attempt, our primary carriers UPS and FedEx charge a $14 PENALTY PER PACKAGE for address corrections, which will also be billed back to the customer.

Order Cancellations/Changes

Except for orders placed and cancelled on the same business day, we must impose a 10% processing fee on cancelled orders paid for by credit card in order to recoup transaction and overhead costs. With any cancellation or change, please let us know as soon as possible, preferably by phone at 1-800-678-9463. In order to avoid a cancellation fee, you must obtain a verbal or written acknowledgment from us noting that we have received your cancellation request by the end of the same business day on which the order was originally placed. Note that special orders and pre-arrival orders are not cancellable.

Return Policy

WHWC is committed to ensuring our customers' satisfaction with our products and service. If we made an error by sending you an incorrect wine, or if you received a corked or otherwise flawed wine, please call us immediately at 1-800-678-9463 or email us , providing your order number and explaining the reasons for your dissatisfaction. We will review the specific circumstances on an individual basis, and make a determination in a timely manner of whether the return request meets acceptable criteria. Should we accept responsibility for the error or flaw, we will either exchange the bottle(s) or issue a credit for the applicable amount. We do not accept returns after 30 days.

Under California law, we are not allowed to accept returns of wine or other alcoholic beverages if you change your mind on an order, do not like a wine, want to return a gift, or if you overbought and want to return excess wine from a previous purchase.

Neither we nor the shipping companies we contract on your behalf to deliver your wine insure against weather-related damage that may occur in transit, and we do not accept returns due to such possible damage that may arise after your wine has safely left our store. See our Weather Advisory for more detail.

What are futures/pre-arrivals?

Wines classified as futures or pre-arrivals are available for customer purchase now, but are not currently physically in stock at our store ready for shipment. Depending on the item, they may arrive into our inventory within anywhere from a few weeks to 3 years (in the case of Bordeaux futures).


Why pre-arrivals?

One of the things that sets Woodland Hills Wine Co. apart from other wine shops is our ability to directly import top wines from overseas. In doing so, we bypass the oftentimes monopolistic domestic importers and distributors who are free to charge what the market will bear. Accordingly, we are usually able to procure wines for substantially less than those who are dependent on standard distribution channels, and can pass these savings on to the customer. In addition, by going direct we are able to obtain larger quantities of highly allocated wines than would otherwise be possible. So by purchasing wines from us on "pre-arrival" (futures), customers are not only assured of obtaining certain highly sought after wines, but are also able to purchase them at significantly lower prices.

How it works

We buy wines from numerous overseas sources: producers, négociants , wholesalers, brokers, retailers, auction houses, restaurants, private collectors, etc. Once we receive confirmation on a purchase, we generally make these wines available to our customers on a pre-arrival basis. All wines are transported to the U.S. in refrigerated containers. The entire process of us collecting wine from the source, consolidating it, shipping it, clearing customs, etc., typically takes about eight weeks, though there are a number of factors beyond our control (e.g., dock strikes, label compliance) that can sometimes prolong this. Other times, we may actually be purchasing pre-arrivals ourselves, in which case delivery can be substantially longer (up to 3 years). Check with the store for our most current arrival estimates on specific wines.

Pre-arrival order terms

Payment is collected at time of order and the customer is notified when the wine arrives. Due to the administrative effort and low margins involved in managing pre-arrivals, they are subject to minimum purchase amounts, typically 3 bottles per wine. Shipping for pre-arrivals is determined once the wine arrives at our store and we contact you for further instructions, and shipping costs are paid at date of shipment. Given the inherent volatility in wine prices over time (as with any commodity), pre-arrival orders may not be cancelled. Orders containing both "pre-arrivals" and "in stock" items will have the "in stock" items shipped immediately. Any new governmental taxes incurred subsequent to order will also be charged at date of shipment.

Our core business

Customers will notice that a large proportion of wines on our website are offered on a pre-arrival basis. And no wonder! Pre-arrivals are an integral part of our core direct import business model. WHWC has participated in selling wine "futures" since our very beginning in 1978, and since then we have built a venerable reputation as one of the nation's leading retailers participating in this market. You can trust that our years of outstanding customer service in this area, from reliable sourcing to competitive pricing to efficient delivery, will be there for you as we continue to focus our energies on direct imports into the future.

Checking on order status

For registered customers, after signing into My Account, you may view your most recent three online orders in summary form on the right-hand side of the My Account page. Once you place an online order, you may view your entire order history with us (both online and offline) since January 1, 2009, by selecting the "VIEW COMPLETE ORDER HISTORY" button in the "My Recent Orders" panel. For your convenience, this panel also offers you the opportunity to view only shipped/picked up orders or open orders, or you may view a complete list of items from all orders placed with us.

Summary order information provided includes: order number; date of order; number of items in the order; total price; shipment tracking number(s), if applicable; and order status (in process, shipped, partially shipped, etc.). Filters are provided so that you may refine your view of orders by order status (all orders, open orders, or completed orders); timeframe (lifetime, last 3 months, last 6 months, or last 12 months); or you may view items from all orders, also by timeframe. All order summary or item listings may be sorted by any of the information variables, such as order number, date of order, or order/item status. An open "keyword" search field is also available to allow searches for a particular item description.

Order (or item-level) status may be identified as one of the following:
  • In Process: We have received your order and are preparing it for shipment. We will send you an order confirmation, along with shipment tracking information (if applicable), as soon as your order has been processed.
  • Shipped: Your order (or item) has been confirmed and shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier's website for reference.
  • Partially Shipped: Your order (or item) has been confirmed and partial shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Partial shipments are usually a result of orders containing both "in stock" and "futures/pre-arrival" items. Our policy is to ship all "in stock" items from an order immediately upon receipt. Shipping for futures/pre-arrivals is determined once the wine arrives at our store and we contact you for further instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier's website for reference.
  • Picked Up: Your order (or item) has been confirmed and has been picked up from "will call" from our retail store.
  • Partially Picked Up: Your order (or item) has been confirmed and part of the order (or item) has been picked up from "will call" from our retail store.
  • Pre-Arrival: This status indicates that your order (or item) has been confirmed with payment processed, but is not currently in stock at our retail store. We typically wait until all of your futures/pre-arrival wines arrive before notifying you and requesting shipping instructions. Check with the store for our most current arrival estimates on specific wines.
  • Will Call Hold: Your order (or item) is in stock and being held in "will call" at our retail store. See our Will Call Policy for details and restrictions.
  • Future Shipment Hold: Your order (or item) is in stock and being held for future shipment at our retail store. See our Hold for Future Shipment Policy for details and restrictions.
  • In-Store Sale: Over-the-counter (offline) sale in our retail store.
  • Cancelled: An originally confirmed order (or item on a confirmed order) has been cancelled and/or has been credited back to the customer.
  • Exception: This status is indicated if an originally confirmed order (or item on a confirmed order) required a quantity change for any reason. When this occurs, more information on the exception should be provided on the Order Detail page under the "Order Notes" field in the bottom right of the page.

If you have any additional questions regarding the status of your order, please call us at 800-678-9463.

Updating your account profile


For registered customers, if you would like to update or change any of the following information associated with your account profile…

 

  • Email address (username)
  • Account password
  • Billing address
  • Telephone number
  • Newsletter preferences
  • Email alert preferences
  • Credit card information

...just sign into My Account and select the "EDIT PROFILE" button. From the Edit Profile screen, make the desired changes then click "UPDATE" at the bottom of the page.

To update any of your shipping address information, sign into My Account and select the "ADDRESS BOOK" button. Within your Address Book, you may edit or delete any of your previously created addresses.

If you have forgotten your account password, go to the My Account login page. Enter your email address in the "Returning Customers" panel, then click the "SEND PASSWORD" button below. We will email you a new password which subsequently can be reset to one of your choosing.

Woodland Hills Wine Company is firmly committed to the privacy of your personal information and the security of your online transactions.

Privacy

Your privacy is important to us. The following sections set forth policies designed to provide assurance to our customers, and to be the foundation of their trust. From time to time, we may update this policy to improve or clarify our privacy efforts.

Collection of information
It is possible to access much of our website without providing any personally identifiable information, with the exception of purchasing products and services from our online store. However, WHWC may request and/or collect information from you on a voluntary basis when you: (1) register with us; (2) sign up for email alerts; (3) shop at our online store; or (4) send questions or comments via email to WHWC sales or customer service staff. The requested information may include personal information such as your name, email address, telephone number, home address, and (if you purchase products) credit card and billing information. For registering an account, we also ask you to create a username and password.

You may change all personal information that you provide to us, such as your name, address and email address, and your registration information at any time. This information will be available only to you (unless consent has been provided for other use), our employees, and WHWC-affiliated third parties, who are contractually committed not to share it further, other than as necessary to process your order or offer services to you.

Registration
If you wish to register with our site, you may be asked to supply personal information such as your full name, email address, and mailing address. Registered users are encouraged, but not required, to participate in our email alerts program to receive offers of interest to them, but users are always free to change their preferences or "opt out" of these mailings.

Online purchases
We never share personal information that we receive online to outside companies. Our website design, computer systems, and database administration partners have access to our information database, but only in order to provide database or server maintenance or security or provide other similar services to WHWC. In these instances, we require these partner companies to sign confidentiality agreements promising to keep secret any information they see. If WHWC believes that anyone's behavior on our site may damage us or our site or anyone else, we may disclose the relevant personal information in order to prevent this harm. In that case, we might try to identify the wrongdoer, contact them or bring legal action against them. We may also disclose personal information if we believe that the disclosure is required by law, or in response to a legal request.

Opt out
If you do not want WHWC to send you email or regular mail about our products and/or services, you can "opt out" at the time of registration or at the time of information collection. If you are receiving emails or regular mail and at a later date you choose to opt out and have your name removed from WHWC's mailing or emailing list, you can do so by using the link included with the WHWC email or by contacting us by phone (800-678-9463), mail, or email .

Use of information
We ask for data that helps us personalize the experience for you on our website. WHWC takes reasonable steps to prevent disclosure of unauthorized information to anyone other than WHWC and its affiliates.

Regarding the use of "cookies" on your computer : Our services may require the use of cookies. A cookie is a piece of information exchanged between your browser and our server. The file contains only basic non-identifying information and does not contain any secure information. When you sign in, our Web server reads this information and uses it to identify you during your site session. This eliminates the necessity for you to sign in on every page of our website. Cookies also allow for faster access to pages that you may have already visited. If you turn off cookies in your browser, you may not be able to use some of the personalization in your My Account area, and certain areas may require you to re-authenticate (sign in) to perform a task.

WHWC does not collect information passively through cookies or other tracking mechanisms except in the circumstances described above. Cookies don't contain any personal information about a specific user. We don't use cookies or other non-consensual methods to take personally identifiable or online contact information about you from your computer. Except for certain activities, described above, WHWC doesn't use cookies for direct marketing or promotional purposes. Cookies are also not used to collect information specifically about you for sharing with third parties.

Use of email addresses : WHWC uses email addresses for identification purposes (they function as unique usernames for registered website users), and also for correspondence with customers relating to email alerts, order acknowledgements, confirmations, and other related communications. We may disclose your email address to WHWC-affiliated third parties who need it to assist us in providing services to our customers. You have the choice to opt out of email alerts at any time. If your email address changes, make sure to update your membership information in the My Account area of the site.

Other uses : We may also use data related to your use patterns and your personal preferences to improve the online experience for you and for others. For example, if multiple users experience the same problem on the website, we will use this data to improve the site experience. Most of this type of data is analyzed in aggregate form; that is, we cannot identify your data and you are anonymous. It is our intention not to share your individually derived data with anybody, although we may use the analyzed or aggregate data for legitimate business purposes. You have the right to an explanation of what data is being collected, what parties use it, and what it is used for while it is under our control. We will provide that information upon request. Please contact us should you wish to request this information.


Security

Woodland Hills Wine Company uses the latest in encryption technology, secure commerce servers, and authentication to ensure that your personal information is secure online. In addition, WHWC holds digital certificates from Thawte, a trusted third-party Certification Authority. Also known as Digital IDs, these certificates are similar to your driver's license, passport or membership card. Digital IDs are important in electronic commerce because they verify the identity of the parties involved. Therefore, making an online purchase at WHWC is as secure as using your credit card at the local store or restaurant. In addition, WHWC ensures the privacy of the information not only online but through our back-end verification systems.

Whenever you submit information to a server, your browser (such as Internet Explorer) will check to see if your information is being transmitted to a secure source. You may see a warning message such as the one below, which indicates that you are about to send unsecured information.

Any information you submit is insecure and could be observed by a third party while in transit. If you are submitting passwords, credit card numbers, or other information you would like to keep private, it would be safer for you to cancel the submission.
This message is designed by the browser makers to remind you that some sites (not all sites) are not encrypting the data you send them. The browser only makes a strong encryption connection when the server requests it — for example, at the page where you enter your credit card information.

On our website, a secure environment activates right before you enter your personal information: at the checkout page. The best way to visually verify that your browser is secure is by looking for the security icon (a padlock or a key) specific to your browser. Additionally, in the address bar you will notice the URL change to "https:" from "http:"-the "s" indicates a connection with our secure server. After you fill your shopping cart and click "Checkout" , you will see that the security icon appears in the secure mode. You have entered the Secure Zone. Please rest assured that your customer information remains secure in our server.

Please feel free to contact us should you have additional questions.

Please visit our Terms & Conditions page for a comprehensive list of our terms and conditions.

Please visit our FAQ page for a comprehensive list of frequently asked questions and answers.

My Account

Setting up an account

Online orders do not require customers to register an account with Woodland Hills Wine Company. Guest checkout is permitted, although NOT for orders containing Pre-Arrival items. However, we recommend creating an account, because this will allow you to review your order history, order status and shipment tracking numbers, as well save personal information to expedite future orders. New Customers may register for an account on the My Account page or may do so during the billing details step of the checkout process. New customers will be asked to provide an email address, which will act as your WHWC username, and to create an account password. Both usernames and passwords are case-sensitive. We also ask you to provide your name, billing address, and telephone number, as well as preferences regarding our newsletter and email alerts. Register here

Setting up an account

Online orders do not require customers to register an account with Woodland Hills Wine Company. Guest checkout is permitted, although NOT for orders containing Pre-Arrival items. However, we recommend creating an account, because this will allow you to review your order history, order status and shipment tracking numbers, as well save personal information to expedite future orders. New Customers may register for an account on the My Account page or may do so during the billing details step of the checkout process. New customers will be asked to provide an email address, which will act as your WHWC username, and to create an account password. Both usernames and passwords are case-sensitive. We also ask you to provide your name, billing address, and telephone number, as well as preferences regarding our newsletter and email alerts. Register here

Checking on order status

For registered customers, after signing into My Account, you may view your most recent three online orders in summary form on the right-hand side of the My Account page. Once you place an online order, you may view your entire order history with us (both online and offline) since January 1, 2009, by selecting the "VIEW COMPLETE ORDER HISTORY" button in the "My Recent Orders" panel. For your convenience, this panel also offers you the opportunity to view only shipped/picked up orders or open orders, or you may view a complete list of items from all orders placed with us.

Summary order information provided includes: order number; date of order; number of items in the order; total price; shipment tracking number(s), if applicable; and order status (in process, shipped, partially shipped, etc.). Filters are provided so that you may refine your view of orders by order status (all orders, open orders, or completed orders); timeframe (lifetime, last 3 months, last 6 months, or last 12 months); or you may view items from all orders, also by timeframe. All order summary or item listings may be sorted by any of the information variables, such as order number, date of order, or order/item status. An open "keyword" search field is also available to allow searches for a particular item description.

Order (or item-level) status may be identified as one of the following:
  • In Process: We have received your order and are preparing it for shipment. We will send you an order confirmation, along with shipment tracking information (if applicable), as soon as your order has been processed.
  • Shipped: Your order (or item) has been confirmed and shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier's website for reference.
  • Partially Shipped: Your order (or item) has been confirmed and partial shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Partial shipments are usually a result of orders containing both "in stock" and "futures/pre-arrival" items. Our policy is to ship all "in stock" items from an order immediately upon receipt. Shipping for futures/pre-arrivals is determined once the wine arrives at our store and we contact you for further instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier's website for reference.
  • Picked Up: Your order (or item) has been confirmed and has been picked up from "will call" from our retail store.
  • Partially Picked Up: Your order (or item) has been confirmed and part of the order (or item) has been picked up from "will call" from our retail store.
  • Pre-Arrival: This status indicates that your order (or item) has been confirmed with payment processed, but is not currently in stock at our retail store. We typically wait until all of your futures/pre-arrival wines arrive before notifying you and requesting shipping instructions. Check with the store for our most current arrival estimates on specific wines.
  • Will Call Hold: Your order (or item) is in stock and being held in "will call" at our retail store. See our Will Call Policy for details and restrictions.
  • Future Shipment Hold: Your order (or item) is in stock and being held for future shipment at our retail store. See our Hold for Future Shipment Policy for details and restrictions.
  • In-Store Sale: Over-the-counter (offline) sale in our retail store.
  • Cancelled: An originally confirmed order (or item on a confirmed order) has been cancelled and/or has been credited back to the customer.
  • Exception: This status is indicated if an originally confirmed order (or item on a confirmed order) required a quantity change for any reason. When this occurs, more information on the exception should be provided on the Order Detail page under the "Order Notes" field in the bottom right of the page.

If you have any additional questions regarding the status of your order, please call us at 800-678-9463.

Updating your account profile


For registered customers, if you would like to update or change any of the following information associated with your account profile…

 

  • Email address (username)
  • Account password
  • Billing address
  • Telephone number
  • Newsletter preferences
  • Email alert preferences
  • Credit card information

...just sign into My Account and select the "EDIT PROFILE" button. From the Edit Profile screen, make the desired changes then click "UPDATE" at the bottom of the page.

To update any of your shipping address information, sign into My Account and select the "ADDRESS BOOK" button. Within your Address Book, you may edit or delete any of your previously created addresses.

If you have forgotten your account password, go to the My Account login page. Enter your email address in the "Returning Customers" panel, then click the "SEND PASSWORD" button below. We will email you a new password which subsequently can be reset to one of your choosing.

Updating your account profile


For registered customers, if you would like to update or change any of the following information associated with your account profile…

 

  • Email address (username)
  • Account password
  • Billing address
  • Telephone number
  • Newsletter preferences
  • Email alert preferences
  • Credit card information

...just sign into My Account and select the "EDIT PROFILE" button. From the Edit Profile screen, make the desired changes then click "UPDATE" at the bottom of the page.

To update any of your shipping address information, sign into My Account and select the "ADDRESS BOOK" button. Within your Address Book, you may edit or delete any of your previously created addresses.

If you have forgotten your account password, go to the My Account login page. Enter your email address in the "Returning Customers" panel, then click the "SEND PASSWORD" button below. We will email you a new password which subsequently can be reset to one of your choosing.

Contact Us

We're here to help with any needs you have. In search of wine advice? Looking for a personalized recommendation to buy fine wines or build your current collection? Need help using our website? Questions about placing an order or questions about an existing order? Our knowledgeable Wine Specialists can help! Woodland Hills Wine Company is not just a wine retailer; we strive to be the most comprehensive highly rated fine wine resource anywhere.


Customer care

For help with any issues, we encourage you to contact our team of dedicated wine consultants or our customer service department by email at wine@whwc.com.
Phone number : +818-222-1111
Email us : wine@whwc.com

Wine & Spirits Sales

Need advice? Looking for a personalized recommendation to buy fine wines or build your current collection? Our knowledgeable Wine Specialists can help.
Phone number : +818-222-1111
Email us : wine@whwc.com


Feedback

Have feedback for us? We'd love to hear from you so let your voice be heard! wine@whwc.com
Phone number : +818-222-1111
Email us : wine@whwc.com

Other Enquiries

Corporate Sales : tim@whwc.com
Careers : tim@whwc.com
Technology : jmorgan@whwc.com

Our team

Eric Smith - Director of Operations
Kyle Smith - Wine Director
David Russell - Senior Wine Consultant
Tim Coles - Wine Consultant
Bob Lundgren - Wine Consultant
Daniel Herrera - Wine Consultant
Mike Ulanday - Wine Consultant
Gail Lander - Administration
Jon Morgan - Systems Administrator
Alfredo Hernandez - Ecommerce Service Manager
Paul Hernandez - Warehouse Manager
Rick Winegardner - Warehouse/Shipping