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Online orders do not require customers to register an account with Woodland Hills Wine Company.
Guest checkout is permitted, although NOT for orders containing Pre-Arrival items. However, we recommend creating an account,
because this will allow you to review your order history, order status and shipment tracking numbers,
as well save personal information to expedite future orders. New Customers may register for an account on the
My Account page or may do so during the billing
details step of the checkout process.
New customers will be asked to provide an email address, which will act as your WHWC username,
and to create an account password. Both usernames and passwords are case-sensitive.
We also ask you to provide your name, billing address, and telephone number,
as well as preferences regarding our newsletter and email alerts.
Register here
For registered customers, after signing into My Account, you may view your most recent three online orders in summary form on the right-hand side of the My Account page.
Once you place an online order, you may view your entire order history with us (both online and offline) since January 1, 2009,
by selecting the “VIEW COMPLETE ORDER HISTORY” button in the “My Recent Orders” panel. For your convenience, this panel also offers
you the opportunity to view only shipped/picked up orders or open orders, or you may view a complete list of items from all orders
placed with us.
Summary order information provided includes: order number; date of order; number of items in the order; total price; shipment tracking
number(s), if applicable; and order status (in process, shipped, partially shipped, etc.). Filters are provided so that you may refine
your view of orders by order status (all orders, open orders, or completed orders); timeframe (lifetime, last 3 months, last 6 months,
or last 12 months); or you may view items from all orders, also by timeframe. All order summary or item listings may be sorted by any of
the information variables, such as order number, date of order, or order/item status. An open “keyword” search field is also available
to allow searches for a particular item description.
Order (or item-level) status may be identified as one of the following:
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In Process: We have received your order and are preparing it for shipment. We will send you an order confirmation, along with shipment tracking information (if applicable), as soon as your order has been processed. |
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Shipped: Your order (or item) has been confirmed and shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier’s website for reference. |
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Partially Shipped: Your order (or item) has been confirmed and partial shipment has been prepared. Note that the relevant carrier may not yet have picked up the shipment from our store, so tracking information may not yet be available, but it is scheduled for pickup according to your instructions. Partial shipments are usually a result of orders containing both “in stock” and “futures/pre-arrival” items. Our policy is to ship all “in stock” items from an order immediately upon receipt. Shipping for futures/pre-arrivals is determined once the wine arrives at our store and we contact you for further instructions. Shipping method and tracking number(s) associated with each order (and related item[s]) are provided. Tracking number(s) link directly to the relevant carrier’s website for reference. |
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Picked Up: Your order (or item) has been confirmed and has been picked up from “will call” from our retail store. |
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Partially Picked Up: Your order (or item) has been confirmed and part of the order (or item) has been picked up from “will call” from our retail store. |
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Pre-Arrival: This status indicates that your order (or item) has been confirmed with payment processed, but is not currently in stock at our retail store. We typically wait until all of your futures/pre-arrival wines arrive before notifying you and requesting shipping instructions. Check with the store for our most current arrival estimates on specific wines. |
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Will Call Hold: Your order (or item) is in stock and being held in “will call” at our retail store. See our Will Call Policy for details and restrictions. |
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Future Shipment Hold: Your order (or item) is in stock and being held for future shipment at our retail store. See our Hold for Future Shipment Policy for details and restrictions. |
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In-Store Sale: Over-the-counter (offline) sale in our retail store. |
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Cancelled: An originally confirmed order (or item on a confirmed order) has been cancelled and/or has been credited back to the customer. |
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Exception: This status is indicated if an originally confirmed order (or item on a confirmed order) required a quantity change for any reason. When this occurs, more information on the exception should be provided on the Order Detail page under the “Order Notes” field in the bottom right of the page. |
If you have any additional questions regarding the status of your order, please call us at 800-678-9463.
For registered customers, if you would like to update or change any of the following information associated with your account profile…
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Email address (username) |
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Account password |
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Billing address |
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Telephone number |
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Newsletter preferences |
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Email alert preferences |
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Credit card information |
...just sign into My Account and select the "EDIT PROFILE" button.
From the Edit Profile screen, make the
desired changes then click "UPDATE" at the bottom of the page.
To update any of your shipping address information, sign into My Account and select the "ADDRESS BOOK"
button. Within your Address Book, you may edit or
delete any of your previously created addresses.
If you have forgotten your account password, go to the My Account
login page. Enter your email address in the "Returning Customers" panel, then click the "SEND PASSWORD" button below. We will email you a new
password which subsequently can be reset to one of your choosing.
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