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Legal age requirement: Wines and other alcoholic beverages may be sold and delivered only to persons over
the age of 21. By ordering from this website, you affirm that you are at least 21 years old. Woodland
Hills Wine Company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is
under the age of 21. All alcoholic beverages that we ship on your behalf must be received and signed
for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce
the likelihood of failed delivery. If the wine is returned to us for failure to provide positive proof of age, the
customer is responsible for paying all related shipping charges.
Interstate shipping:
Many states have laws prohibiting or severely restricting the shipment of wine into their states from elsewhere in the country. Therefore, unfortunately we are not able to ship wine or other alcoholic beverages—and our website will not accept orders with shipping addresses—to the following states: Alabama, Arkansas, Delaware, Kansas, Kentucky, Maine, Maryland, Massachusetts, Mississippi, Montana, New Hampshire, New Jersey, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas and Utah.
All wines are sold in California and title passes to buyer in California. We make no
representation as to the legal right of anyone to ship or import wines into any state or country outside of
California. By placing an order with us, you authorize WHWC to act on your behalf to engage a common carrier
to deliver your order to you. If you wish to ship to another state, you assume all responsibility for determining
whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are constantly
changing, you may want to check with the appropriate agency in your state or county.
See here for more. Our
acknowledgment of an order is not a guarantee that we will ultimately be able to ship wine to you. If we are
unable to ship wine to the state you request, we will notify you before processing your order to determine
whether you wish to proceed.
Extreme weather advisory: Prolonged exposure to heat and freezing temperatures can damage wine.
Carriers do not insure against heat or cold damage, and we are unable to take responsibility for
such damages after your wine has safely left our store. You are solely responsible for determining
when and by what method you wish us to deliver your order—so be aware of weather conditions
before shipping an order. That being said, we do reserve the right to withhold an order if we have clear
reason to believe weather conditions are severe enough to significantly endanger the safety of your wine. In
such a case, we will notify you promptly and discuss alternatives. Except for deliveries on the West Coast, we
encourage you to select FedEx Overnight or FedEx 2Day as your shipping method during the winter
or summer months, in order to reduce the likelihood of weather-related damage to your wine. In winter and
summer we generally do not ship on Fridays, since carriers hold shipments over the weekends in their
warehouses, where storage conditions may be far from ideal for temperature-sensitive products such as wine.
Sales tax policy: Applicable Los Angeles County sales tax of 8.75% is added to all orders shipped or delivered within
the state of California. With the exception of New Hampshire, which levies an 8% sales tax on wine shipments, all orders shipped to states outside California are not subject to California state sales tax.
However, all orders picked up at our retail store are subject to California sales tax, even if it was not charged
at time of order. Note that any new governmental taxes incurred subsequent to order will also be charged at date of shipment or pickup.
Order processing time: Orders of "in stock" wines (as well as the "in stock" portion of orders that include
both "in stock" and "pre-arrival" wines) are generally processed and shipped within 24 hours. Special shipping
requests—including rush orders, international deliveries, requests to ship original wood cases, etc.—should be made by phone
(preferred), email,
or through the "Order Notes/Special Instructions" field in the Shipping Details page (step 1) of the online checkout process.
Futures/pre-arrivals: Futures/pre-arrival wines are not available for immediate shipment; we can provide
you with estimated arrival times for particular wines by phone (800-678-9463) or
email. Shipping for
futures/pre-arrivals is not charged at time of order, but is determined once the wine arrives at our
store and we contact you for further instructions (including shipping address and method). We do
not automatically ship out pre-arrival wines. We typically email you upon the wine's arrival and will follow up
by phone if we receive no response within a reasonable period of time.
International orders: We accept international orders for many countries, and can provide a quote for
international shipping upon request. Be aware that there may be additional duties, taxes, and tariffs based on
your destination country. You are responsible for determining your customs charges, and they will be due COD
upon delivery in your country. Contact us for more information—by phone at +1-818-222-1111 or by
email.
Shipping spirits: Distilled spirits may only be shipped to addresses within the state of California. Our website will not allow you to complete an order which contains spirits items if you attempt to ship the order to another state.
Be advised that accurate shipping rates for orders including spirits can only be provided at time of shipping. Certain odd-shaped
spirits bottles cannot be safely packed, in which case we will contact you for further instructions.
We offer the following shipping methods:
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UPS Ground*: Day-definite delivery typically in one to five days, depending on distance.
Details.
UPS Transit Time Map
-
UPS 3 Day Select: Delivery by the end of the third business day.
Details
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UPS 2nd Day Air*: Delivery by the end of the second business day to most areas.
Details
-
UPS Next Day Air Saver: For business addresses, next business day delivery by 3:00 or 4:30pm where UPS Next Day Air delivery is committed by 10:30am or 12 noon, respecitively. For residential addresses, next business day delivery by end of day.
Details
-
UPS Next Day Air*: Next business day delivery by 10:30am, 12:00 noon, or end of day, depending on destination.
Details
- FedEx Ground: Day-definite delivery for business addresses, typically in 1 to 5 days, depending on distance.
Details.
FedEx Transit Time Map
- FedEx Home Delivery: Same as FedEx Ground, but specifically for residential addresses; includes Saturday deliveries at no additional charge. Details
-
FedEx Express Saver (3 Day): Delivery by 4:30pm in 3 business days to most areas (by 7pm to residences).
Details
- FedEx 2Day: Delivery by 4:30pm in 2 business days to most areas (by 7pm to residences). Details
- FedEx Standard Overnight: Next-business-day delivery by 3pm to most U.S. addresses; by 4:30pm to rural areas. Details
- FedEx Priority Overnight: Next-business-day delivery by 10:30am to most U.S. addresses; by noon, 4:30pm, or 5pm in rural areas. Details
-
GSO Standard Next Day (CPS): Golden State Overnight (GSO) is a regional next-day package delivery specialist. Its standard CPS service provides guaranteed next-day delivery by 5pm to all California addresses, as well as to most major metro areas in Arizona and Nevada; includes Saturday deliveries at no additional charge.
-
GSO Priority Next Day (PDS): Provides guaranteed next-day delivery by 10:30am to most addresses in its delivery coverage area of California and metro Arizona and Nevada.
See GSO-PDS guaranteed delivery times by zip code
Exceptions to UPS and FedEx service commitments above exist for Hawaii and Alaska.
See UPS Alaska/Hawaii services.
See FedEx Alaska/Hawaii services
Estimated shipping rates for each of these options are provided during checkout, or they can be previewed by using our
Shipping Estimator.
At the time of shipment, we will send you an order confirmation which includes
actual shipping charges and shipment tracking number.
Local customers who wish to order online for pick-up at our retail store may select "Hold for Will Call" during checkout; see our
Will Call Policy for details
and restrictions. Also, if weather conditions are unfavorable for the safe transport of your wine at the time of order, you may
elect to have us hold it by selecting "Hold for Future Shipment" during checkout; see
Hold for Future Shipment Policy
for details and restrictions.
Although not identified in the shipping method options during checkout, customers in the greater Los Angeles
area may use local courier services to have their orders delivered. In some cases, rates and delivery times
may be more favorable than traditional shipping options. For details and rates, please call us at 800-678-9463.
Special shipping requests—including rush shipping, international delivery, requests to
ship original wood cases, etc.—should be made by phone (preferred),
email,
or through the "Order Notes/Special Instructions" field in the Shipping Details page (step 1) of the online checkout process.
Our shipping rates include the cost of insulated foam shipping containers. Estimated shipping rates are
provided at checkout based on shipping address, shipping method, and number of bottles (in stock)
in your order. Alternatively, you may obtain estimated shipping rates by viewing our
Shipping Estimator.
Note that quoted shipping rates are estimates, and actual shipping charges may differ based on
factors which are not taken into account by our automated shipping estimator. For example, due to their
heavier weight, sparkling wines (and, increasingly, some non-sparkling wines which come in heavier bottles)
are charged an additional $1.00 per bottle above the estimates provided. Our shipping estimator is not set up to recognize price differences for bottles smaller than 750ml in size, but the actual rates incurred for these bottles (500ml, 375ml, 300ml, etc.) are typically lower than those for 750ml bottles, and we will pass along these savings to you.
Also, shipping charges for unusual bottle sizes cannot be accurately estimated in advance. Actual
shipping charges are included in the order confirmation email we send to you upon shipment.
Insurance: Insurance coverage (optional) is available for 0.75% of the total purchase price of your order, and
covers any loss due to breakage or theft that may occur while your order is in the possession of a common
carrier. It does not cover damage resulting from extreme hot or cold temperatures during transit. While
shipping insurance is optional, declining coverage releases WHWC of all liability associated with breakage or
loss that may occur to your order during shipment. If you have opted for insurance coverage and you receive
damaged merchandise, you must notify WHWC of any broken or damaged bottles within two days of delivery so
that we may process your claim with the carrier.
Wine Club: Shipping charges for Wine Club memberships are paid in advance, at time of order. Applicable
rates are calculated as follows: number of months of Wine Club membership multiplied by the applicable rate
determined by zip code for a 2-bottle shipment. Actual rates can be viewed on our
Shipping Estimator.
Original wood cases: We will ship the original wood case (if applicable) upon your special request. Please
call us to arrange, or note this in the "Order Notes/Special Instructions" field in the Shipping Details page (step
1) of the online checkout process.
Charge-backs: Our carriers levy a small surcharge for delivery to residential addresses. The customer is
responsible for correctly identifying address type (residence or business); charge-backs that we receive from
our carriers due to incorrect identification by the customer will be billed back to the customer. If a customer provides incorrect shipping address information which causes a failed delivery attempt, our primary carriers UPS and FedEx charge a $10 PENALTY PER PACKAGE for address corrections, which will also be billed back to the customer.
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