Woodland Hills Wine Company is firmly committed to the privacy of your personal information and the security
of your online transactions.
Your privacy is important to us. The following sections set forth policies designed to provide assurance to our
customers, and to be the foundation of their trust. From time to time, we may update this policy to improve
or clarify our privacy efforts.
Collection of information
It is possible to access much of our website without providing any personally identifiable information, with the
exception of purchasing products and services from our online store. However, WHWC may request and/or
collect information from you on a voluntary basis when you: (1) register with us; (2) sign up for email alerts;
(3) shop at our online store; or (4) send questions or comments via email to WHWC sales or customer service
staff. The requested information may include personal information such as your name, email address,
telephone number, home address, and (if you purchase products) credit card and billing information. For
registering an account, we also ask you to create a username and password.
You may change all personal information that you provide to us, such as your name, address and email
address, and your registration information at any time. This information will be available only to you (unless
consent has been provided for other use), our employees, and WHWC-affiliated third parties, who are
contractually committed not to share it further, other than as necessary to process your order or offer services
to you.
Registration
If you wish to register with our site, you may be asked to supply personal information such as your full name,
email address, and mailing address. Registered users are encouraged, but not required, to participate in our
email alerts program to receive offers of interest to them, but users are always free to change their
preferences or "opt out" of these mailings.
Online purchases
We never share personal information that we receive online to outside companies. Our website design,
computer systems, and database administration partners have access to our information database, but only in
order to provide database or server maintenance or security or provide other similar services to WHWC. In
these instances, we require these partner companies to sign confidentiality agreements promising to keep
secret any information they see. If WHWC believes that anyone's behavior on our site may damage us or our
site or anyone else, we may disclose the relevant personal information in order to prevent this harm. In that
case, we might try to identify the wrongdoer, contact them or bring legal action against them. We may also
disclose personal information if we believe that the disclosure is required by law, or in response to a legal
request.
Opt out
If you do not want WHWC to send you email or regular mail about our products and/or services, you can "opt
out" at the time of registration or at the time of information collection. If you are receiving emails or regular
mail and at a later date you choose to opt out and have your name removed from WHWC's mailing or emailing
list, you can do so by using the link included with the WHWC email or by contacting us by phone (800-678-9463),
mail, or email.
Use of information
We ask for data that helps us personalize the experience for you on our website. WHWC takes reasonable
steps to prevent disclosure of unauthorized information to anyone other than WHWC and its affiliates.
Regarding the use of "cookies" on your computer:
Our services may require the use of cookies. A cookie is a
piece of information exchanged between your browser and our server. The file contains only basic non-identifying
information and does not contain any secure information. When you sign in, our Web server reads
this information and uses it to identify you during your site session. This eliminates the necessity for you to
sign in on every page of our website. Cookies also allow for faster access to pages that you may have already
visited. If you turn off cookies in your browser, you may not be able to use some of the personalization in your
My Account area, and certain areas may require you to re-authenticate (sign in) to perform a task.
WHWC does not collect information passively through cookies or other tracking mechanisms except in the
circumstances described above. Cookies don't contain any personal information about a specific user. We
don't use cookies or other non-consensual methods to take personally identifiable or online contact information
about you from your computer. Except for certain activities, described above, WHWC doesn't use cookies for
direct marketing or promotional purposes. Cookies are also not used to collect information specifically about
you for sharing with third parties.
Use of email addresses: WHWC uses email addresses for identification purposes (they function as unique
usernames for registered website users), and also for correspondence with customers relating to email alerts,
order acknowledgements, confirmations, and other related communications. We may disclose your email
address to WHWC-affiliated third parties who need it to assist us in providing services to our customers. You
have the choice to opt out of email alerts at any time. If your email address changes, make sure to update
your membership information in the My Account area of the site.
Other uses: We may also use data related to your use patterns and your personal preferences to improve the
online experience for you and for others. For example, if multiple users experience the same problem on the
website, we will use this data to improve the site experience. Most of this type of data is analyzed in
aggregate form; that is, we cannot identify your data and you are anonymous. It is our intention not to share
your individually derived data with anybody, although we may use the analyzed or aggregate data for
legitimate business purposes. You have the right to an explanation of what data is being collected, what
parties use it, and what it is used for while it is under our control. We will provide that information upon
request. Please contact us should you wish to request this information.
Woodland Hills Wine Company uses the latest in encryption technology, secure commerce servers, and
authentication to ensure that your personal information is secure online. In addition, WHWC holds digital
certificates from Thawte, a trusted third-party Certification Authority. Also known as Digital IDs, these
certificates are similar to your driver's license, passport or membership card. Digital IDs are important in
electronic commerce because they verify the identity of the parties involved. Therefore, making an online
purchase at WHWC is as secure as using your credit card at the local store or restaurant. In addition, WHWC
ensures the privacy of the information not only online but through our back-end verification systems.
Whenever you submit information to a server, your browser (such as Internet Explorer) will check to see if your
information is being transmitted to a secure source. You may see a warning message such as the one below,
which indicates that you are about to send unsecured information.
Any information you submit is insecure and could be observed by a third party while in transit.
If you are submitting passwords, credit card numbers, or other information you would like to
keep private, it would be safer for you to cancel the submission.
This message is designed by the browser makers to remind you that some sites (not all sites) are not
encrypting the data you send them. The browser only makes a strong encryption connection when the server
requests it — for example, at the page where you enter your credit card information.
On our website, a secure environment activates right before you enter your personal information: at the
checkout page. The best way to visually verify that your browser is secure is by looking for the security icon
(a padlock or a key) specific to your browser. Additionally, in the address bar you will notice the URL change to
"https:" from "http:"-the "s" indicates a connection with our secure server. After you fill your shopping cart
and click "Checkout", you will see that the security icon appears in the secure mode. You have entered the
Secure Zone. Please rest assured that your customer information remains secure in our server.
Please feel free to contact us should you have additional questions.
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